Return policy
If you decided to return MESOFORM PRO and receive refund, please follow steps outlined below:
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have you received package? MESOFORM cannot be returned while "in-transit" to you (while delivery is in progress). To proceed with return/refund you need to collect your package.
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please, inform Customer Service department about return/refund at info@mesoformpro.com within 14 days after package delivery so we can provide you with a return address and directions
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please, make sure MESOFORM has not been used and have no signs of use: scratches, chips, scuffs.
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please, make sure MESOFORM is fully equipped and packaging integrity is not violated.
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please, make sure all labels and factory markings are saved.
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please, ship products with international tracking number within 14 days from your initial contact with our Customer Service department
Refunds are processed only after we have received a return product, if product has passed inspection and steps 1 to 6 were followed. We will issue full refund, less the amount of delivery charges, custom duties or any other costs associated with delivery and return.
Please allow, on average, 3 weeks for refund process, please be informed, buyer is responsible for return shipping costs and lost shipments.
If you need further information please, contact us:
e-mail: info@mesoformpro.com